Welcome to Florist Worcester Park. These Terms & Conditions regulate the online purchase of flowers and related products for delivery in Worcester Park and its surrounding areas. Please read these terms carefully before placing an order. By using our website and submitting your order, you confirm your agreement to abide by these terms, which form a legally binding contract between you (the customer) and Florist Worcester Park (the supplier). These terms are designed to ensure clarity, fairness, and transparency in all interactions related to online flower delivery for customers throughout Worcester Park and adjacent districts.
We offer a user-friendly platform for selecting and ordering floral arrangements and gifts for delivery in and around Worcester Park. The order process consists of the following steps:
Although we take every care to ensure product descriptions and imagery are accurate, flowers are natural products and combinations may vary according to seasonal availability. If a specific flower or arrangement is unavailable, Florist Worcester Park reserves the right to substitute with a suitable alternative of equal or greater value while preserving the overall style and quality of the product. Any such substitutions will be completed with care and attention to detail, ensuring customer satisfaction.
Florist Worcester Park delivers throughout Worcester Park and selected neighbouring areas. You may select an available delivery date and time window at checkout, subject to capacity. We make every reasonable effort to deliver on the chosen date and within the requested time frames, but exact times cannot be guaranteed. Deliveries may occur between 8am and 8pm, and during peak seasons, there may be occasional delays beyond our reasonable control.
If there is no answer at the delivery address, we will attempt to leave the flowers in a safe place or with a neighbour, leaving a delivery card if possible. It is the customer’s responsibility to ensure correct delivery details are provided. We cannot accept liability for missed deliveries resulting from incomplete or incorrect addresses.
Payment must be made in full at the time of placing your online order. Florist Worcester Park accepts a range of online payment methods, including major debit and credit cards. All prices are quoted in pounds sterling (£), and include applicable VAT unless otherwise stated. By completing the checkout process, you confirm that the payment details provided are valid and you are authorised to use the chosen payment method.
If a payment is subsequently refused or reversed by your card provider or bank, we reserve the right to cancel or delay your order until resolved. No items will be dispatched until full payment has been received and confirmed.
We understand that circumstances can change. You may request to amend or cancel your order by contacting us as soon as possible after placing it. We will make every reasonable effort to accommodate requests, but cannot guarantee changes once an order is in preparation or out for delivery.
Unfortunately, orders already prepared or dispatched cannot generally be amended or cancelled. In such instances, we regret that refunds cannot be issued.
In the rare event that your flowers are not delivered as ordered, you must notify Florist Worcester Park within 24 hours of your scheduled delivery. We will investigate promptly. If an error is confirmed to be our responsibility, we may, at our discretion, re-deliver the order, provide a suitable replacement, or offer a refund up to the value of the flowers not supplied, depending on circumstances.
Returns of fresh flowers are not normally accepted due to the perishable nature of the product. However, if you are dissatisfied with the quality or condition of the delivered flowers, please contact us within 24 hours of receipt, including details and, where possible, photographic evidence. We will assess each case individually and endeavour to resolve issues to your satisfaction.
You may include a personal message with your order, which we will transcribe onto a card exactly as submitted. Please ensure your message is suitable, as Florist Worcester Park reserves the right to edit or omit text deemed offensive or inappropriate.
If special instructions regarding delivery are provided, we will take reasonable care to follow them but cannot guarantee to fulfil requests outside our standard delivery arrangements or areas.
Florist Worcester Park’s total liability in contract, tort (including negligence), misrepresentation, or otherwise arising in connection with these Terms & Conditions shall be limited to the price paid for the products ordered. We do not accept liability for any indirect, consequential, or incidental losses or damages, including loss of profits, business, goodwill, or data, unless required by law.
Florist Worcester Park cannot be held responsible for events outside our control (force majeure), including but not limited to strikes, weather disruptions, delays due to courier or postal services, or supply chain interruptions.
We take every care to ensure customer satisfaction with our flower delivery service in Worcester Park and neighbouring areas. However, natural variations in product appearance, minor delays in delivery, or non-critical errors in message transcription do not constitute grounds for liability.
Customers using our website for online flower delivery in Worcester Park must be at least 18 years of age and have legal capacity to enter into a transaction. You agree not to use the website for unlawful purposes or in any way that could infringe upon the rights of others. All website content, images, and trademarks are either owned by or licensed to Florist Worcester Park and may not be reproduced without permission.
We respect your privacy. Personal information requested during the order process is collected and processed securely in accordance with applicable data protection laws. This information is used solely to process your order, arrange delivery, and, if opted into, send information about our offers. We do not sell or share your information with third parties except as required to fulfil your order or comply with legal obligations.
These Terms & Conditions, and any disputes or claims arising from your use of our services, shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms & Conditions apply to all online flower delivery orders placed with Florist Worcester Park by customers based in Worcester Park and the immediate surrounding areas serviced by us. Delivery area coverage may be updated from time to time; please consult our website or contact us with any queries regarding specific locations before placing an order.
Florist Worcester Park reserves the right to update or modify these Terms & Conditions as required, for legal, regulatory, or operational reasons. Changes will be posted on our website. It is your responsibility to review the terms before placing each order, as continued use of the service will signify your acceptance of any changes.
If you have any questions, concerns, or complaints about these Terms & Conditions or your flower delivery, please contact our customer service team using the communication methods detailed on our website. We value customer feedback and strive to resolve all issues promptly and fairly.
Thank you for choosing Florist Worcester Park for your online flower delivery needs. We are delighted to serve customers across Worcester Park and its surrounding areas, bringing beautiful floral arrangements to your door with professionalism and care.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Worcester Park, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Worcester Park.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
